Refund policy

Last updated: 2026-10-18

Returns and Right of Withdrawal

We have a 30-day return policy. You have the right to cancel or return your order within 30 days of receiving your item(s) without giving any reason.

Exceptions / Non-Returnable Items

For hygiene and safety reasons, we are strictly unable to accept returns of opened, altered, or tested items. To be eligible for a return, your products must be completely unopened, unused, in their original packaging, in new and unaltered condition and free from any damage.

Furthermore, we cannot accept returns on Gift Cards. If your order included a free promotional gift, this gift must also be returned in an unopened and unused condition if the rest of the order is returned. If the free gift is not returned, its retail value will be deducted from your final refund.

Exchanges

We do not process direct exchanges (e.g., swapping one product for another). If you wish to exchange an item, the fastest and most accurate method is to return your original item following our return process and place a separate new order for the desired product on our website.

Unclaimed or Refused Packages

If a package is not picked up from the designated pick-up point in time, or if you refuse to accept the delivery from the courier, the package will automatically be returned to our warehouse. Please note that simply abandoning or refusing a package is not considered a valid exercise of your right of withdrawal.

For all unclaimed or refused packages, we reserve the right to deduct a standardized fee from your refund to cover the actual costs of return shipping, courier penalties and administrative handling.

Please note that for unclaimed or refused packages, the original shipping cost is non-refundable. Furthermore, any import taxes, duties, or customs fees, whether collected at checkout or levied by local authorities, are strictly non-refundable. If your refusal to accept the package results in additional return customs charges or fees billed to Weya, these exact costs will also be deducted from your final refund.

The fees are set as follows:

• Sweden: 150 SEK

• European Union: 25€ or convert to your local currency

• International: 35$ or convert to your local currency

If the total value of the order is less than the fee, the refund will be set to 0.

Missing or Stolen Packages

For issues regarding lost or stolen packages during transit, please refer to our Shipping policy.

How to Start a Return

We offer a convenient self-serve return process through your customer profile:

1. Log in to your customer account on our website using your email address.

2. Navigate to your orders, select the order you wish to return, and click "Request Return".

3. Once your return request is reviewed and accepted by our team, you will receive further instructions on how to proceed.

Once your return is approved, the package must be dispatched to us within 30 days.

Alternative Electronic Withdrawal: In accordance with EU regulations, you also have the option to declare your withdrawal electronically by using the Withdrawal form button provided in our website’s footer. If you choose this method, you will receive an immediate digital confirmation of receipt on a durable medium.

If you prefer, you can also initiate a return by contacting our customer service team directly at customerservice@arente.com. Please include your order number and the reason for the return in your email, and we will help you set it up.

Return Shipping Costs

We offer free returns. Once your return request is approved, we will provide you with a pre-paid return shipping label. Returns are made at your own risk, and we strongly recommend ensuring the package is scanned at drop-off.

Return Address:
Arente AB
c/o Bonver Logistics AB
Gåshaga brygga 1
181 85 Lidingö, Sweden

Please ensure your package is clearly labeled to Arente and includes a note inside with your full name, order number and email address.

Refunds

We will notify you via email once we have received and inspected your returned items at our warehouse. If approved, your refund will be processed and the funds will automatically be applied to your original method of payment within 14 days. Please note that it may take additional time for your bank or credit card company to process and post the transaction to your account.

If more than 14 business days have passed since your return was approved and you have not received your refund, please contact us at customerservice@arente.com.

To make our refund process as transparent as possible, shipping and import fee refunds are based on your location:

European Union: If you return your entire order, we will refund the value of the returned products plus the original standard shipping cost (express delivery upgrades are non-refundable).

United Kingdom and Norway: If you return your entire order, we will refund the value of the returned products plus the original standard shipping cost (express delivery upgrades are non-refundable). However, please note that any import taxes, duties, or fees collected at checkout whether detailed as separate line items or grouped as an "Import Fees Deposit" are strictly non-refundable by Arente.

International: You will only be refunded for the value of the returned products. Both the original shipping cost and any import taxes, duties, or fees collected at checkout whether detailed as separate line items or grouped as an "Import Fees Deposit" are strictly non-refundable by Arente.

(Please note: For non-EU customers, you may be able to reclaim non-refunded import taxes or duties by contacting your local customs authority directly with your return receipt).

Claims (Damages and Issues)

Please inspect your order immediately upon reception. If you receive a defective, damaged or incorrect item, please contact our customer support team right away at customerservice@arente.com or via our website's contact form.

To help us resolve your claim quickly, please include:

1. Your order number.

2. Clear photos or videos showing the issue/defect.

3. The product's batch number.

Please note that a valid claim applies only to manufacturing or factory defects. It does not include damage due to normal wear and tear, improper storage (such as exposure to extreme temperatures or direct sunlight), or natural product aging after opening.

Arente reserves the right to remedy an approved defect by sending a replacement product first. If a replacement is not possible, a full or partial refund will be issued. If a claim is legally approved as a manufacturing defect, Arente will cover or reimburse the return shipping costs for that specific item.

Disputes

In the event of a dispute that we are unable to resolve together through our customer service, Arente adheres to the decisions and recommendations issued by the Swedish National Board for Consumer Disputes (ARN, arn.se).

Need Help?

We are always here to help! If you have any questions regarding your return, our policies or if you need any assistance with your order, please don't hesitate to reach out to us.

For the quickest assistance, we recommend using the contact form available on our website. You can also reach our customer support team directly by emailing customerservice@arente.com. We aim to respond to all inquiries as quickly as possible.

For information on how we handle lost packages or delivery disputes, please see our Shipping policy.

For a complete overview of your rights, responsibilities, and our general conditions, please read our full Terms of service.